Terms & Conditions
Returns / Exchanges
We do not typically accept Returns/Exchanges however if you are wanting to return/exchange an item/s then please email us at email@example.com and we will assess each claim individually.
- Items will need to be returned within 10 days for an exchange or store credit.
Please note: we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
- All item/s to be returned must be in their original packaging.
- Returning item/s will be at the customers expense.
- Refunds will only be provided if an item is assessed and deemed to be faulty.
Please contact us at The Replenish Hub to be approved for a refund for damaged or faulty products.
- We will process your claim within 1-2 business days of them being received.
- You will receive an email with the details and outcome of your claim.
- Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty item.
- A store credit is valid for 3 months from the date of issue and can only be used in one transaction.
- A store credit does not cover shipping costs.
- A store credit cannot be used in conjunction with any other discounts.
It is required that you include a return postage satchel, so we can send the requested item back to you. If this is not supplied, a store credit will be automatically created in its place.
We highly recommend keeping a tracking number of the parcel that you send back to The Replenish Hub.
If a parcel does not make it back to The Replenish Hub safely we are not liable to replace/credit your item.
- The Replenish Hub have strict quality control procedures in place. Every item is individually checked and signed off before being shipped.
- Please contact us via email firstname.lastname@example.org within 24 hours of receiving your product if you believe it to have a manufacturing fault.
Please ensure you do not throw out any packaging information as this will be required to move forward.